Help! I've locked myself out of the dorm!
If you have been unlucky and locked yourself out, you are after all quite lucky to live in student accommodation. We offer more solutions than an expensive locksmith!
Locked out during daytime
If you lock yourself out, and have a key card for your student housing, you can easily lock yourself in via My key card on My Page or in the Student Sørøst app. Here you have the opportunity to open all the doors you have access to in your tenancy. Opening from My key card will not work if you lack Internet or My page is down.
If you do not have a key card, have a physical key or are struggling with My key card, you can contact us by phone or email during our opening hours. We will help you get in (free of charge).
Alternatively you can contact the resident assistant at your student accommodation between 3pm and 10pm. The service is post-invoiced. The current price can be found in the price list (under "Lock-in daytime janitor/ resident assistant").
Contact welfare host
Contact information for your welfare host can be found on My page or in the Student Sørøst app under the student housing service and My tenancy.
Locked out in the evening/night/weekend
If you have lost your key/locked yourself out outside of opening hours (or at weekends) and the resident assistant is not available, the security company can be contacted on +47 33 30 75 44.
This service has a fee and will be invoiced (check the pricelist for current price). The security company serves all campuses, except Rauland.
Buy an extra key card
You can buy an extra key card that you keep in a discreet place, for example with your neighbor. And hey - please remember to ALWAYS bring a key card when leaving, in case the mobile lock in doesn´t work.
See the price list for the current price of an additional key card.
| Lock in services and loss of key | Price |
|---|---|
| Lock in by janitor/welfare host | NOK 200 |
| Lock in by NOKAS (NB. Lock in by phone or physical attendance has the same cost) | NOK 995 |
| New key for common doors | NOK 500 |
| New key for unit/apartment | NOK 150 |
| New key for mailbox | NOK 100 |
| Extra (max 2 cards pr resident)/new/broken key card | NOK 100 |
| Fee when key card is missing at check out | NOK 100 |
| Sylinder replacement | NOK 750 |